Last updated: 4 October 2026
This Privacy Policy explains how Pamwela ("we", "us") collects, uses and protects your personal information when you use pamwela.co.zm, our mobile apps, and our SMS and WhatsApp notifications.
1.1. Account and booking details: your name, phone number, email address, and the trips, seats and dates you book.
1.2. Payment details: the mobile money number and transaction references used to pay. Payments are processed by our payment providers (MTN Mobile Money, Airtel Money and Lenco); we do not store your mobile money PIN or card details.
1.3. Sign-in details: if you sign in with Google, we receive your name and email address from Google.
1.4. Messages: messages you send to or receive from our WhatsApp business number, and delivery status of SMS and WhatsApp notifications we send you.
1.5. Technical data: basic log information such as IP address, browser type and pages visited, used to keep the service secure and working.
2.1. To create and manage your bookings and issue tickets.
2.2. To process payments and confirm them with our payment providers.
2.3. To send booking confirmations, ticket details, trip reminders and service updates by SMS, WhatsApp and email.
2.4. To share the passenger details a bus operator needs to carry you on the trip you booked (for example your name, seat and phone number).
2.5. To respond to your questions and support requests.
2.6. To prevent fraud and meet our legal obligations.
3.1. We use the WhatsApp Business Platform, provided by Meta, to send booking-related messages to the phone number you give us. Messages are subject to WhatsApp's own privacy terms.
3.2. You can stop WhatsApp messages at any time by replying "STOP" or by contacting us at the address below.
4.1. We share your information only with: the bus operator for your booking; payment providers to complete your payment; and messaging providers (MTN SMS, Meta WhatsApp, our email provider) to deliver notifications.
4.2. We do not sell your personal information.
4.3. We may disclose information where required by law or to protect the safety of our users.
5.1. We keep booking and payment records for as long as needed to provide the service and meet accounting and legal requirements.
5.2. We use reasonable technical and organisational measures, including encrypted connections (HTTPS), to protect your information.
6.1. You can ask us to access, correct or delete your personal information at any time.
6.2. To request deletion of your data: email support@pamwela.co.zm with the subject "Data deletion request", from the email address or with the phone number linked to your account. We will confirm and complete the deletion within 30 days.
6.3. Some records (for example completed payment transactions) may need to be kept for a limited time to meet legal or accounting obligations; these are deleted once that period ends.
We may update this policy from time to time. The "Last updated" date above shows when it was last changed.
Pamwela, Zambia
Email: support@pamwela.co.zm
WhatsApp: +260 775 730 419